Jackery Solar Generator 2000 Plus

FAQS

• Does the product support capacity expansion?

  Yes,Explorer 2000 Plus can be expanded up to 12 kWh and can be expanded up to 24 kWh when paired with a parallel drain plug.

• What is the battery type of the product?

  It’s LiFePO4 with the advantages of high temperature resistance, strong safety stability, and better circulation performance.

• What is the life expectancy?

  It is rated for 4000 full charge cycles, at that point you will have about 70% of your original capacity, and it will gradually reduce from there.
  ( it’s not to say the battery only has 4000 cycle life span. Among 4000 cycles, the unit can exert its best performance. It would not perform its best after 4000 cycles because of internal wastage.)

• What type of solar panel is compatible with the Explorer 2000 Plus?

  You can plug in Jackery 80W/100W/200W solar panel to charge the Explorer 2000 Plus.

• Does it make noise when charging? What is the noise level?

  It has a unique silent charging mode with a maximum noise of up to 30DB(like in a library) and it will take 4.5 hours to fully charge the power station in this mode.

• Does it support APP connection to control charging?

  Yes, search for “Jackery” in Google Play or Apple Store to install the App. After that, you can register and login.

• How long is the standby?

  30% of the power stored for 1 year can still be left with 20% or more.

• Is it Pure Sine Wave inverter power supply?

  Yes,the built-in Battery Management System (BMS) and pure sine wave inverter protects your sensitive devices from damage.

• Can I use other brands of solar panels to recharge the Explorer 2000 Plus?

  We strongly do not recommend using other solar panel brands to recharge Jackery power station products since we cannot guarantee other brand quality and provide an after-sale service – for instance if damaged through using other company’s solar panel brands.

• How long is the warranty?

  We provide 3+2 year warranty for Explorer 2000 Plus. A 5-year total warranty (includes a 2-year extension) for Jackery website orders, and for Amazon orders, please register your item on the official website: https://support.jackery.com/extend-warranty to get the extra 2-year warranty.

• Does it support EPS？

  Yes,the Explorer 2000 Plus supports EPS.

• Does it support pass-through charging?

  Yes, the Explorer 2000 Plus supports pass-through charging and it won’t cause any damage to the battery life.

• What is the maximum number of solar panels that can be connected to the Explorer 2000 Plus?

  Up to 6 solar panels can be connected simultaneously to charge the E2000 Plus.It will take 2 hours fastest to fully charge the item if you plug in 6*200W Jackery solar panel.

• Is it fireproof?

  Yes, the product is 94V-0 fireproof and meets UL2743 certification requirements.